Shipping, Delivery & Installation

Australia-Wide Delivery

Workplace Robotics provides delivery throughout Australia.

Shipping costs may vary depending on:

• Product type
• Product dimensions and weight
• Delivery location
• Installation requirements
• Site access requirements
• Whether deployment, training or commissioning services are included

Where applicable, shipping and delivery charges will be clearly outlined in your quotation or order confirmation.

Order Confirmation

Once an order has been placed, you will receive an order confirmation via email.

This confirms that we have received your order request and begun processing it.

Following receipt of your order, Workplace Robotics will:

• Confirm product availability
• Verify delivery requirements
• Confirm any installation or deployment requirements
• Confirm expected delivery timeframes

If a product is unavailable, delayed or on backorder, we will contact you to discuss available options.

Delivery Timeframes

Delivery timeframes vary depending on:

• Product availability
• Delivery location
• Installation requirements
• Manufacturer lead times
• Importation schedules

Estimated delivery timeframes will be provided at the time of quotation or order confirmation.

Unless otherwise advised, standard stocked items are generally dispatched within 3–5 business days following order confirmation and payment clearance.

Custom orders, leased equipment and deployment projects may require additional lead time.

Delivery and Installation

Many Workplace Robotics products require:

• Site assessment
• Deployment planning
• Installation
• Mapping
• Configuration
• Staff training
• Commissioning

Where these services are included, Workplace Robotics will coordinate delivery and deployment directly with the customer.

Delivery dates may be adjusted to align with installation schedules and site readiness requirements.

Shipping Confirmation

Once your order has been dispatched, you will receive confirmation via email.

Where available, tracking information will also be provided.

If you have not received shipping confirmation within the expected timeframe, please contact: hello@workplacerobotics.com.au

Site Access Requirements

Customers are responsible for ensuring:

• Safe site access
• Suitable unloading access
• Adequate space for delivery
• Availability of relevant personnel during delivery and installation

Additional delivery costs may apply if access limitations are not disclosed prior to delivery.

International Orders

Workplace Robotics is currently focused on supplying products within Australia.

International enquiries may be considered on a case-by-case basis.

Customers should note that:

• Products are supplied for the Australian market
• Electrical and regulatory requirements vary by country
• Additional shipping, customs, duties, taxes and compliance costs may apply

Please contact us directly for international shipping enquiries.

Damaged Deliveries

Please inspect all products immediately upon delivery.

If visible damage is identified:

• Note the damage with the delivery carrier before signing
• Take photographs of the packaging and product
• Notify Workplace Robotics as soon as possible

Where damage is discovered after unpacking, please:

1. Take clear photographs of the product and packaging.
2. Retain all original packaging materials.
3. Contact Workplace Robotics within 48 hours of delivery.

Damage claims should be submitted to: hello@workplacerobotics.com.au

We will work with the carrier, manufacturer and customer to resolve the issue as quickly as possible.

Delays Beyond Our Control

Workplace Robotics is not liable for delivery delays caused by factors outside our reasonable control, including:

• Manufacturer delays
• Freight carrier delays
• Customs inspections
• Weather events
• Industrial action
• Government restrictions
• Supply chain disruptions

Where delays occur, we will keep customers informed and provide updated delivery estimates whenever possible.

Questions

If you have any questions regarding shipping, delivery, installation or deployment, please contact:

Workplace Robotics

Website: https://workplacerobotics.com.au

Email: hello@workplacerobotics.com.au